Direct Bookings

Strengthening Host Success: The Power of Collecting Guest Contact Details and Direct Communication

Jim Sterling
Customer Success
July 17, 2023
3 min

In the ever-evolving landscape of vacation rentals, Airbnb,, and VRBO hosts often find themselves navigating the fine line between platform dependency and building direct relationships with guests. While these online travel agencies have undeniably brought valuable bookings, there's one crucial strategy that can take your hosting business to the next level: collecting guest contact details and maintaining direct communication. In this blog post, we'll explore the significance of this practice and illustrate its impact on your bottom line with simple calculations.

The Dependency Dilemma: Relying Solely on OTAs

When hosts solely rely on Airbnb,, or VRBO, they're subject to platform rules, commissions, and limitations. This reliance can impact their bottom line. Consider this:

Let's say your vacation rental property generates $40,000 in annual revenue through an OTA. If the platform charges a 10% commission, you're losing $4,000 to fees. That's $4,000 that could have stayed in your pocket!

Collecting Guest Contact Details: The Key to Independence

By collecting guest contact details (with their consent, of course) and maintaining direct communication, hosts gain independence from OTA platforms. Here's why this is so crucial:

  • Direct Bookings: With guest contact details, hosts can encourage repeat guests to book directly, avoiding commission fees altogether. Imagine if just 20% of your guests opted for direct bookings—on $40,000 in revenue, that's $8,000 in savings annually!
  • Personalized Marketing: Direct communication allows hosts to send personalized promotions, offers, and updates to previous guests. This tailored approach can significantly boost the likelihood of repeat bookings.

The Power of Repeat Bookings: Boosting Your Revenue

Repeat bookings are a goldmine for hosts. They require less marketing effort and can significantly impact your bottom line. Consider this:

Suppose you host 50 guests per year, and 10% of them become repeat guests due to personalized communication. If each guest books for five nights at your property, and your average nightly rate is $150, that's an extra $3,750 in revenue annually.

Guest Data: The Ultimate Resource for Growth

Collecting guest contact details also provides hosts with valuable guest data. This information can be used to create guest profiles, tailor offerings, and design effective marketing campaigns. Let's break it down:

  • Targeted Marketing: With guest data, hosts can craft targeted email campaigns. A well-designed campaign can yield a 5% conversion rate—on $40,000 in revenue, that's an additional $2,000.

Conclusion: Elevating Your Hosting Game

In the world of vacation rentals, collecting guest contact details and maintaining direct communication can be a game-changer. By gaining independence from OTA platforms, you can save thousands in commission fees, boost revenue through repeat bookings, and leverage guest data to refine your marketing efforts. When you put these benefits together, the impact on your bottom line becomes undeniable.

So, hosts, it's time to take charge of your vacation rental business. Start collecting guest contact details (with consent) and invest in direct communication. The financial benefits are clear, and your hosting success will reach new heights as you foster stronger relationships and maintain control over your business.

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Get More Repeat Bookings helps short term rental hosts build up a database of future guest e-mails and phones, as well as engage them with simple, effective marketing campaigns